饭店英语教案.pdfVIP

Foreword: Good morning everybody! Im so glad to see you in the new semester. We will learn New English for Hotel together in this term. I hope everyone can study hard and communicate others with English, lets make progress with each other and you can meet the needs of your job in the future with a fluent English. There are some differences between College English and hotel English. There are no such new words in hotel English and some sentences can be easily repeated, so you should practice these sentences hardly and can communicate with different people in different situation. The content of hotel English conclude two parts: one is situational dialogues which about business of different part of a hotel, the other is some theory about this industry. The former is more important than the later. The most important goal is open your mouth to speak and communicate with others. 1.introduce yourself to us ( name、 hometown 、 interest) 2.Recalled the good old days during the summer vacation 3.emphrase the importance of English for the hotel service 4.Introduce the semester learning content in this term Chapter 1 Daily Reception Services Lesson 1 ： Reservation Lead in with questions: Have you ever reserved a room ? tell us your experience. Do you know th e basic procedure of receiving a room reservation.? Room Reservation Reservations are an important Front Office function because most guests make arrangements in advance of their hotel stay. An effective reservation process can enhance the ability of the Front Office to plan, to coordinate, and to staff Front Office activities. There are six main steps involved in the reservation process. First, the reservationist receives an inquiry in person, over the phone, in the mail, by fax, or through a centra