酒店公共英语培训.pptxVIP

酒店英语Lesson 1行政人事部课程安排Course Arrangement词汇 Words句型 Sentences复习 Review我是谁？Who am I?自我介绍 Self Introduction我的名字叫 XX I am XX./My name is XX.我来自…… I come from…我喜欢唱歌/跳舞/读书/逛街… I like singing/dancing/reading/shopping…我是哪个部门的？Which Department?前厅部: Front Office (F/O)行政人事部: Administrative and Human Resources Department (AH/R)客房部：Housekeeping Department (H/K)工程部：Engineering Department (ENG)餐饮部：Food and Beverage Department (FB)保安部：Security Department (SEC)市场营销部：Sales and Marketing Department (SM)财务部：Finance Department (FIN)厨 房：Kitchen 我是什么职位？What position?总经理 GM General Manager 副总经理 Deputy GM Deputy General Manager 总监 Director经理 Manager副经理 AM Assistant Manager 值班经理 MOD Manager On Duty 主管 Supervisor 领班 Captain 餐厅服务生Waiter/Waitress 客房服务员Attendant酒店常见房态英文代码Occupied 住客房（客人正在使用）Vacant? 空房（已完成卫生清扫工作，等待出租） OC 已清洁住客房 OD 清洁住客房 VC 已清洁空房（已清洁未检查） 酒店常见房态英文代码VD 未清洁空房 BL 保留房（一般是为保证类订房提供的管制） OOO 待修房 （out of order）OOS 停用房 (out of service)DND 请勿打扰房 (do not disturb)问候Greetings早上好Good morning!中午好Good afternoon!晚上好Good evening!晚安Good nightHello!你好！-How are you?-Fine, thank you. And you? -你好吗？-我很好，谢谢。你呢？How do you do?你好吗？欢迎光临天庆国际大酒店！Welcome to Tian Qing International Hotel!请问有什么可以帮您？How may I help you?这边请。This way, please.Welcome back.欢迎回来。It’s nice to see you again.很高兴又见到您。Hope to see you again/Look forward to seeing you again.希望能再次见到您。复习Review我是谁？My name is XX./ I’m XX.我在哪个部门？用英语说出部门的名称。我的职位？用英语说出你的职位。问候用英语问候邻座同事。加菲猫经典语录The more I study, the more I know. The more I know, the more I forget. The more I forget, the less I know. So, why study?学的越多，知道的越多；知道的越多，忘记的越多；忘记的越多，知道的越少；为什么学来着。 YouThankCan I help you ?What can I do for you ?May I help you ?