迪卡侬面试准备.pdfVIP

.. 1.How much do you know about Decathlon 你对迪卡侬了解有多少 ? As I know Decathlon is the worlds number one sporting goods retailer and has its own brand products .As a retailer, the sales concept of Decathlon is to collect all sporting goods within one shopping mall. 2. Please introduce your companys business scope 请介绍下你公司的业务范围。 HP Dalian brach is engaged in global products service and outsourcing service.My business unit is called Global Service Desk.We provide technical services for enterprise users. 3. Please introduce your responsibility 请介绍下你的工作职责。 My responsibility is helping clients dealing with all kinds of technical issues,such as unable to access to Internet,fail to receive mails via Lotus Notes and Microsoft office did not work.We give client support via phone,mail,chatting and remote access. 4. Please introduce a difficulty you encountered in your job. 请具体介绍一个你在 工作中遇到的难题，你如何解决的？ A client called in and reported her PC appeared black screen after reboot many times.I follow the basic trouble shooting and dispatch the ticket to the next level.Client called back later and reported no one contact her, she could not work any more.I explain to client the next level need time to accept the ticket. Client was not satisfied the reply and she thought I was refusing the responsibility.So at that time, I know client did not pay attention to the supporting policy ,she emphasized