英文邮件格式 .ppt

Courtesy – 礼貌原则(1/6) 商务英语电子邮件应遵循措词婉转、礼貌的原则。鉴于电子邮件直接影响到整个交易的成败，买卖双方应十分注重措辞方式，要婉转、礼貌，使对方容易接受。在写电子邮件时，可以通过使用虚拟语气、委婉语气等方法迂回地表达观点，提出要求。 五C原则 (9/14) Courtesy – 礼貌原则(2/6) If it is not for the larger orders we receive from a number of our regular customers，we could not have quoted for supplies even at that price. Not for the larger orders we receive from a number of our regular customer, we cannot quote for supplies even at that price. 虚拟语气：要不是我们接到许多老客户的大量定单，我们尚不能给这些货物报如此低的价格。 五C原则 (10/14) Courtesy – 礼貌原则(3/6) I would appreciate it if you could give me your best quotation for CIF shanghai. Give me your best quotation for CIF shanghai. 委婉语气：如果你能报出成本加运费到上海的最低价，我将非常感激。 虚拟语气和委婉语气的使用，缓和了商务谈判的语气，既明确了自己的立场，又使对方的面子免于受损，语气自然诚恳，礼貌得体，易为对方接受。 五C原则 (11/14) Courtesy – 礼貌原则(4/6) It has to be stressed that shipment must be effected within the prescribed time limit, as a further extension will not be considered. We have to stress that you must effect shipment within the prescribed time limit, as a further extension will not be considered. 表示批评、建议、要求时，用被动语态可以避免直接触及施动者(自己或对方)，使口气更加婉转。 五C原则 (12/14) Courtesy – 礼貌原则(5/6) As you (seem to) take advantage of our leniency in this matter, we now have to give you the final notice. 使用半动词表示说话人对所说事情的推测，从而使话语的肯定语气趋于缓和。 五C原则 (13/14) 半动词在功能上介于主动词与助动词之间,本身带有词义，但词义模糊。 seem appear be likely to Courtesy – 礼貌原则(6/6) I am afraid that we will be unable to meet your order on time due to problems with our supplier. 由于供应商的原因，恐怕我们不能根据您的订单按时交货 如果是写一些坏消息或是道歉，你就应该写的礼貌而得体，并说明问题的原因。 五C原则 (14/14) 商务英语电子邮件的格式 商务英语电子邮件的写作要求 商务英语电子邮件写作注意事项 商务英语电子邮件常用句式 Contents Some tips – 文法 (1/8) 切忌主客不分或模糊 例子：Deciding to rescind the earlier estimate, our report was updated to include $4,000 for new equipment. 应改为：Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. 问题：decide 的主语是 we , 而不是 report 注意事项 (1/12) Some tips – 文法 (2/8) 句子不要凌碎 例子：He decided not to au