《英语作文投诉信》.pptVIP

英语作文投诉信 I. Leading-in (导入) Definition 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。 The Main Content 1. 表明写信目的，投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。 II. Self-study(设疑自探) 1. 抱怨______________ 9.调查此次事件______________ 2.表达不满___________ 10.以粗鲁的方式_____________ 3.忍受_______________ 11.向……道歉________________ 4. 对 ……满意__________ 12.出乎意料_________________ 5.糟糕的服务__________ 13.不用说__________________ 6.采取措施____________ 14. 尽快____________________ 7.解决问题____________ 15.把某事牢记在心__________ 8.预防……发生__________ ________________________ 1. 抱怨 compiain about 9.调查此次事件 investigate/look into the matter/incident 2.表达不满 convey/express ones dissatisfaction10.以粗鲁的方式in a rude manner 3.忍受put up with/bear 11.向……道歉 make an apology to/ apologise to 4. 对 ……满意be content/satisfied with 12.出乎意料 out of expectation 5.糟糕的服务poor service 13.不用说 needless to say 6.采取措施take measures 14. 尽快 as soon as possible 7.解决问题deal with/ solve the problem15.把某事牢记在心bear sth. in mind 8.预防……发生prevent...from happening III. Useful Sentence Patterns(解疑合探） 1. 我写信是投诉关于…… 2.这几年我对你们的服务很满意，但是我写信是表达关于……的不满。 3.我对……不满意有一些主要的原因。首先，……更糟糕的是，……最后，…… 4.我真诚地希望你能认真调查这次事件，以及采取恰当的措施防止类似事件再次发生。 5. 你若能尽快采取措施处理这个问题，我将感激不尽。 1. Im writing to complain about... 2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about... 3. There are some main reasons why I am not content with...At first,...Whats more,...Eventually,... 4. I sincerely hope that/ It is my sincere hope that you will look into/investigate the matter/ incident seriously and proper measures should be taken to prevent such an incident happening again. 5. I would