购物中心客服英文培训详解.pptVIP

SUPER Customer Service Executive Training 购物中心超级客服培训 英语服务礼仪规范 our journey togemer starts here  Sef- introduction个人简介 Working Experience/ Frankie 2011-2012 Urban Redevelopment Authority(URA, Singapore) 新加坡城市发展局(重建局) Senior Enforcement/Inspection Officer 2012-2014 Lagardere ASPAc Changi Airport LS Travel Retai So Chocolate Senior Manager Assistant 拉加代尔旅行零售亚太公司 新加坡樟宜机场门店客服组长 连续2年获得樟宜机场星级门店 顾客满意度全航站楼连续2年第 2014Now欧文英语归国高段教师 讲授课程:托福雅思SAT项目 福特高管翻译(外宾接待类口、笔译)  Teaching Target教学目标 在短时间内,让学员有效学习购物中心日常工作的英语交流,同时结合桕关 礼仪规范,让学员在课程结束后,良好的展现出一流商场客服员工应具备的 基本英语交流能力的同时,能让生硬的口语在规范的礼仪姿态中显得生动自然。 To lead the students to learn the daily English communication skill effectively in a shopping center environment. Meanwhile, to combine the English communication skill with the basic rites and customs. After the course, students will be able to communicate with the foreign customers in English. They will be able to make their service communication more comfortable and natural with the basic knowledge of rites and customs as we  教学计划 英语客服语言能力 课程 客服理念、原则 中/外教考核 口语表达) 课时 120mins 120mins 120mins  To Realize our Goals Os: What is our purpose? Actually, in a shopping mall, we all know that it s our people who make us what what we are. All of you here at 8 1 Plaza share a dedication and commitment towards providing our customers with the best possible shopping experience, every time they visit us Therefore, as a team(especially the service staff on the frontline),we have to strive to value our customers  Values Our mirion Be the preferred partner for landlords and brands combining the best unique services to create an environment going beyond customers expectations Our Valuer Innovation to anticipate the customers needs we are constantly striving to innovate with the continual introduction of new concepts and services  Rerealize customer service 2 Important concepts O Homogenization O Differentiation  3 aspects that customer values Employee P