杭州锦汇华庭物业管理投标文件.docx

杭州锦汇华庭物业管理投标文件 目 录 一 . 序言 ······ ······· ·············· ············5 （一）投标函 ····························· 7 （二）概述 ······························ 8 二 . 综合说明 ······························ 10 1. 公司概况 ····························· 10 2. 管理业绩 ····························· 11 3. 管理优势 ····························· 12 4. 特式服务 ····························· 14 5. 管理特点 ····························· 16 6. 公司组织架构图 ·························· 17 7. 拟派主要管理人员简历 ······················· 18 三 . 物业管理方案 ···························· 20 1. 物业概况 ····························· 20 2. 物业特点 ····························· 23 3. 编制依据 ····························· 23 四 . 物业管理整体设想、策划与分项管理方案 ················ 24 （一）整体设想 ··························· 24 1．弘扬一种全新的服务管理理念 ··················· 27 2. 实现两个双赢的管理目标 ····················· 28 3. 依据三项管理原则实现三大保证 ·················· 29 4. 突出四个管理服务重点 ······················ 30 5. 创造企业管理服务五大特色 ···················· 32 （二）策划 ····························· 33 1. 管理方式 ···························· 33 2. 服务中心机构设置、人员配备、培训及管理 ············· 44 （三）分项管理方案 ························· 56 1. 早期介入顾问管理方案 ······················ 56 2. 接管验收方案 ·························· 58 3. 业主入伙管理方案 ························ 59 4. 业主、客户装潢管理方案 ····················· 60 5. 安全防范管理方案 ························ 61 6. 消防管理方案 ·························· 67 7. 清洁、绿化管理方案 ······················· 72 8. 商场管理方案 ·························· 81 9. 房屋、设施设备管理方案 ····················· 83 10. 财务管理方案 ·························· 102 11. 质量管理方案 ·························· 103 人力资源管理方案 ························104 13. 社区文化建设 ·························· 105 小区档案建立与管理 ·······················108 15. 物业管理制度 ·························· 110 16. 争创全国物业管理优秀示范住宅小区方案与承诺 ··········· 115 物业管理各项指标承诺及措施 ··················· 122 18. 便民服务 ···························· 126 19. 增收节支措施 ·························· 135 （1）增收节支内容 ························· 135 （2）物业细节建议 ························· 136 五 . 计划成本预算 ·········