乘务英语（Cabin English） 10.1 Sick passenger service-Introducion（患病旅客服务概述） 10.1 sick passenger.pptVIP

点击添加文本 点击添加文本 点击添加文本 点击添加文本 添加您的校徽logo Sick Passengers Service What sickness will usually happen on airplane? 飞机上会突发什么病？ 1、晕机 airsickness 2、心脏病 heart disease 3、高血压 high blood pressure 4、感冒 catch a cold 5、耳朵疼 earache 6、胃疼 stomachache 7、癫痫 epileptic seizure ?[ep?lept?k] What should FA do when there is a sick passenger on board? 当乘客生病，FA需要怎么做？ 1、广播寻找医生 announcement 2、适当急救 first aid 3、机长请求地面专业医生帮助 seek help from doctors on ground 4、如果突发疾病十分严重棘手，机长会选择最近机 场尽快降落，飞机落地后救护车医护人员会在机舱门口接受处理 land on the alternate airport Airsickness P: I’ m feeling sick and dizzy. Can you help me? FA: Don’t worry. I think you are suffering from airsickness. If you want to vomit, please use the airsick bag in the seat pocket in front of you. Earache P: I’m feeling pains in my ears after take-off. Can you help me? FA: Don’t worry. That was because of a change in air pressure. You can relieve your earache by swallowing and by eating sweets. And then you’ll feel better when the plane stops climbing. Bad Cold P: I’m afraid I’ve caught a bad cold. I have a headache, sore throat and my nose is stuffed up. FA: I’m sorry to hear that. Would you like to drink some water? And we also have nose-drops. I’ll get you some at once. You might as well try them. Epileptic seizure What should you do as a cabin crew? Press call button to call colleague for assistance Do not restraint the passenger Do not put anything in passenger’s mouth Let passenger rest Announcement 由于机上座位号32A的旅客出现紧急病情，急需医护人员协助，请作相应播报。 Ladies and Gentlemen: May I have your attention, please. A passenger needs emergency medical assistance, would any medical personnel on board please identify yourself to the cabin crew, or directly go to seat number ___. Thank you! 部分图片来自网络，仅供教学，谢谢！