服务创新讲课教案.pptVIP

服务创新;二、服務之規劃與創造;三、瞭解服務的提供;三、瞭解服務的提供;三、瞭解服務的提供;四、服務藍圖之規劃;四、服務藍圖之規劃;規劃餐廳的服務藍圖;五、界定及分類補充性要素;六、服務的產品線與品牌;六、服務的產品線與品牌;七、新服務類型的層級;七、新服務類型的層級;八、服務流程之流程再造;八、服務流程之流程再造;九、以實體產品代替服務;A Framework for Service Redesign;A Framework for Service RedesignⅠ;Best Candidates for Self-service Redesign;A Framework for Service Redesign Ⅱ;Best Candidates for Direct Service Redesign;A Framework for Service RedesignⅢ;Best Candidates for Pre-service Redesign;A Framework for Service RedesignⅣ;Best Candidates for Bundled Service Redesign;A Framework for Service RedesignⅤ;Best Candidates for Physical Service Redesign;此课件下载可自