酒店管理质量外文翻译文献.pdfVIP

文献信息： 文献信息： 文献标题 ：Does quality management improve performance or vice versa? 文献标题 ：Does quality management improve performance or vice versa? Evidence from the hotel industry （质量管理能否提高绩效，或反之亦然？来 Evidence from the hotel industry （质量管理能否提高绩效，或反之亦然？来 自酒店业的证据） 自酒店业的证据） 国外作者：Tarí J J,Pereira-Moliner J,et al 国外作者：Tarí J J,Pereira-Moliner J,et al 文献出处：《Service Business》,2017,11(1):23-43. 文献出处：《Service Business》,2017,11(1):23-43. 字数统计：英文 2283 单词，12593 字符；中文 4193 汉字 字数统计：英文 2283 单词，12593 字符；中文 4193 汉字 外文文献： 外文文献： Does quality management impro e performance or ice Does quality management impro e performance or ice versa? Evidence from the hotel industry versa? Evidence from the hotel industry This paper has several aims: (a) to identify an empirical taxonomy of  AbstractThis paper has several aims: (a) to identify an empirical taxonomy of  Abstract quality management (QM), (b) to assess whether more advanced QM hotels achieve  quality management (QM), (b) to assess whether more advanced QM hotels achieve  better performance levels and (c) to analyse whether hotels with better performance  better performance levels and (c) to analyse whether hotels with better performance  levels have more advanced QM levels. This paper contributes to identify a taxonomy  levels have more advanced QM levels. This paper contributes to identify a taxonomy  of QM in hotels showing the association between a particular level of QM and  of QM in hotels showing the association between a particular level of QM and  different performance dimensions.I n addition, the paper sheds light on the possible  different performance dimensions.I n addition, the paper sheds light on the possible  selection effect in the hotel industry. The study finds that hotels with higher QM  selection effect in the hotel