酒店服务质量外文文献翻译.pdfVIP

: Mbuthia S, Muthoni C, Muchina S. HOTEL SERVICE QUALITY:  文献出处: Mbuthia S, Muthoni C, Muchina S. HOTEL SERVICE QUALITY:  文献出处 PERCEPTIONS  AND  SATISFACTION  AMONG  DOMESTIC  GUESTS  IN  PERCEPTIONS  AND  SATISFACTION  AMONG  DOMESTIC  GUESTS  IN  KENYA [J]. Arabian Journal of Business and Management Review (Oman Chapter),  KENYA [J]. Arabian Journal of Business and Management Review (Oman Chapter),  2013, 2(8): 22-32. 2013, 2(8): 22-32. 原文 原文 HOTEL SERVICE QUALITY: PERCEPTIONS AND SATISFACTION HOTEL SERVICE QUALITY: PERCEPTIONS AND SATISFACTION AMONG DOMESTIC GUESTS IN KENYA AMONG DOMESTIC GUESTS IN KENYA Susan Caroline; Stephen Susan Caroline; Stephen ； ； INTRODUCTION  INTRODUCTION  In Kenya, tourism is the foremost earner of foreign exchange and it contributed  In Kenya, tourism is the foremost earner of foreign exchange and it contributed  to Ksh 100 billion of the GDP in 2011. According to Republic of Kenya (2012),  to Ksh 100 billion of the GDP in 2011. According to Republic of Kenya (2012),  tourism made a direct contribution to the growth of hotel industry and other related  tourism made a direct contribution to the growth of hotel industry and other related  sectors. Hotels on the other hand have to invest in managing their relationships with  sectors. Hotels on the other hand have to invest in managing their relationships with  customers and maintaining quality to ensure that customers whose loyalty is in the  customers and maintaining quality to ensure that customers whose loyalty is in the  short term will continue to be loyal in the long term. The growth in tourism is well  short term will continue to be loyal in the long term. The growth in tourism is well  anticipated as evident in studies