希尔顿酒店夜审自查表hiltonhotelnightchenklist.docxVIP

文档来源为 :从网络收集整理 .word 版本可编辑 .欢迎下载支持 . Hilton Shanghai Hongqiao Night Audit Checklist Date: _____________________ On Duty: __________________ __________________ __________________ Departures: HH Arrivals: Arrivals: VIP Arrivals: Group Arrivals: Out Of Order: Dirty Rooms: Clean Rooms: Time 23.00 – 24.00 Time 23.00 – 24.00 24.00 – 1.00 1.00 – 2.00 2.00 – 3.00  Task SOP Completed by Manager check Receive shift handover from Late Shift 120 Count the floats and the safe Ensure that all Cashiers have closed their Cash 107 Accounts and their Posting Accounts. Check all printers to make sure all have enough of the correct type of paper. Check Room Discrepancy report and follow up 127 Print Downtime and Special Needs report Review logbook and trace file. Check View Totals (occupancy, arrivals and departures) and room type availability of the day. Print Downtime and Special Needs report Change the Back Up Tapes for the Utility and OnQ Property Servers. Check Lost Postings House Account and follow up 115 on any charges Print and action the Trace report for all departments. Review all arrivals to familiarise yourself with the remaining arrivals. Ensure that there are no pending rooms Ensure that there are no due out rooms Task SOP Completed by Manager check Ensure that there are no Day Use rooms Ensure that no shows are not older than 9 days old. Release any blocked rooms in OnQ RI that have not been picked up for the day Start auditing all cashiers Balance credit cards to Credit Card machine Enter the wake up calls into phone system Settle the Micros House Accounts (Use the Micros User ID) Print the Available Rooms Reports Verify accuracy of manually posted room charges Perform rate integrity check 114 Print and action the Autopost Exception report Print the Occupancy Analysis report Perform Autopost Ensure that no room revenue has been posted on Complimentary/House Use 文档来源为 :从网络收集整理 .word 版本可编辑 .欢迎下载支持 . Balance Room Revenue Review and Update Travel Agency Commissions. Stop a