饭店服务与管理教案专职管家的大堂迎宾.pdfVIP

学习必备 欢迎下载 Standard: 标准： Lo y Butler shall make himself presented at the lo y during regulated hours of the 大堂专职管家应在每天指定时间出现在大堂，向所有的客人致以问候，并联 day to provide greetings to all and c rdinate Fl r Butler’s in -room check-in service 系楼层专职管家，为所有到达客人提供房内入住登记服务。 for all arrival guests. Procedures: 程序： 1. At least one Butler shall be assigned as Lo y Butler / Greeter who shall 1. 至少有一名专职管家应被指定为大堂迎宾员，在他/她的工作时间内 permanently station himself/herself in the lo y during his/her duty hours. 他/她的工作区域是大堂。 2. Lo y Butler / Greeter shall provide every guests with warm smiling and 2. 大堂专职管家迎宾员应随时以热情的微笑向客人致以问候。 greeting at all time. 3. Lo y Butler / Greeter shall be proactive and will approach all guests who are 3. 大堂专职管家迎宾员应主动接近所有大堂里的客人，需要时提供酒 in the lo y to see if any assistance is required, such as giving hotel 店信息并引导客人去各部门。 information and direction about all hotel outlets. 4. The standard phrase for guest greeting can be: 4. 问候客人的标准用语如下： “G d morning / aftern n / evening, welcome to the St. Regis Shanghai. “早上好/ 下午好/ 晚上好，欢迎来到上海瑞吉红塔大酒店。我可以为 How may I assist you?” 您做什么吗？” 5. Lo y Butler/Greeter shall have the following equipment and reports upon 5. 大堂专职管家/迎宾员在开始他/她的大堂工作事，应携带一下设备 commencing his/her lo y duty: 和报告：  Two-way mobile phone  酒店手机  The day’s VIP Arrival Report  当日的VIP 预抵报告  The