国际酒店PA部操作程序PA-0020INSPECTBACKOFHOUSE.docxVIP

STANDARD OPERATING PROCEDURE 标准操作程序 INSPECT BACK OF HOUSE 酒店的后部区域的检查 T ASK N UMBER : PA-0020 任务号 D EPARTMENT : Housekeeping 部门 客房部 D ATE I SSUED : January 2005 发出时间 2005年 1 月 G Even though I don’ t see back of house, I ackexpectofhouseb areas to be as clean, and UEST EXPECTATION : organized as front of house areas. I don ’ t understand how the front of house can be cle 顾客愿望 sparkling if the back of house is dirty尽.管我没有看到酒店的后区，但我也希望它能够跟 前区一样干净。如果前区干净而后区脏的话是让我很难接受的。 T IME TO T RAIN : 25 minutes 培训时间 25 分 Why is this task important for you and our guests? 为什么此任务对于你和我们的客人都很重要？ Answers:答案 I understand the importance of having clean back of house我.理解清洁酒店后区的重要性。 This represents our cleanliness and image behind the scene这也.能够表现出我们酒店的洁净形象。 This shows our professionalism这.也能够显示我们的专业性。 Task –Inspect Back of House Page 1 of 3 WHAT/ STEPS 内容步骤 HOW/ STANDARDS 操作标准 TRAINING QUESTIONS 培训疑问 1) Ceiling Check if the ceiling is clean and free of cobwebsWhy. do I start with the ceiling? 天花 Look for cracks, damage or stains. 我为什么要从天花开始？ 检查天花的干净与否和有无蜘蛛网，是否 存在裂缝、损坏和污点。 Why do I need to check the pipes along the Check the pipes along the ceiling and ensure ceiling? they are dust free. 我为什么要检查天花管道？ 检查天花管道确保无灰尘。 Why do I need to check ventilation grills? Check ventilation grills and ensure they are 我为什么要检查空调设施？ clean. How can I check the ceiling lights? 检查空调管道滤网确保无灰尘。 Check the ceiling lights to ensure they are 我怎么检查天花吊灯？ working and are clean. 检查天花吊灯确保工作正常无灰尘。 2) Wall Check the wall from top to bottom, ensure that What do I have to do when the wall is not 墙 it is free from dust and stains. clean? 从上至下的检查墙面，确保无灰尘和污 如果墙面不干净的话该怎么办？ 点。 Check the wall skirting to ensure it is clean and without scratches. Raise work order if scratches are bad检.查墙裙是否干净有无划痕，必要 时进行更换。 3) Power points Check switches and ensure they are working andHow can I check the power sockets? 电源开关 are clean. 检查电源开关确保干净正常。 我怎么检查电源插座？ Check sockets and ensure they are clean and not damaged. 检查插座确保干净无损坏。 Task –Inspect Back of