酒店情境英语 导学 维修服务.pptxVIP

酒店情境英语情境三：客房任务二：突发状况处理子任务：客房维修服务Contents01/Objectives 02/Procedure03/Vocabulary04/Useful Sentences05/Situational ConversationObjectives01After we finish this unit, you are enabled to:Gain the procedure of maintenance serviceTo handle the sentences and vocabularies about maintenanceObjectivesTo be familiar with the maintenance service in a hotel and know how to offer a good maintenance serviceProcedure02Get the complain about the problems in the room.Ask the man in the maintenance department to solve the problem.WorkingProcedureIf the problem is serious, ask the guest to change another room.Solve the problems and ask the guest to try it agian.Tips for the maintenance service：1.When you need to move the guest items in maintenance and repair, you should get the agreement from the guests and ask he or her to do it by himself/herself. 2.When the damage is serious, explain the situation to the guest and ask him/her to change another room. 3.Let the guest try the thing repaired out. Vocabulary03 Vocabulary Studyrepair / fix v. 维修part n. 零件plumber n. 水管工carpenter n. 木匠 engineering department 工程部check v. 检查broken adj. 坏掉了be leaking 漏水be stuck 卡住了be stopped up 堵住了 Vocabulary Studyoverflow v.溢出，淹没clog v. 阻碍sink . 浴盆beep n. 滴滴声bulb n. 灯泡heating system 供暖措施socket n. 插座wobbly adj.摇摆的，不稳定的electrician n. 电工maintenance n.维修 Vocabulary Studydamage n. 损害，伤害inspection n. 检查，视察electricity n. 电流，电steam n. 蒸汽，水汽furniture n. 家具，设备tap n. 水龙头fridge n. 电冰箱thorough adj. 十分的，彻底的periodically adv. 周期性地，定时性地Useful Sentences04Useful Expression 1.Good evening. Did you ring for service? what can I do for you? 晚上好。您打电话要求服务了吗？我能为您做些什么？2.The light in the room is too dim. Please get me a brighter one. 房间的灯太暗了，请给我换一个亮点的。3.Do you mind if I move your things? 您介意我挪动一下您的东西吗？4.If your need any other things, please let us know. 如果您需要其他什么东西，请与我们联系。5.Excuse me, what can I do for you? 打扰了，我能为您做什么？6. The toilet will not flush/ is stopped up/ is overflowing.马桶不能冲水/被堵了/溢水了。Useful Expression