（标准模板可编辑）：HR-OF-P1.18道德行为准则Employee Manual-CE.docVIP

酒店标识Hotel Logo 酒店标识 Hotel Logo 题目：道德行为准则 Subject: Employee Manual 规定和程序编号：P1.14 Policies Procedures No.: P1.14 页数： 1/5 Page 准备：人力资源部 Prepared By: Human Resources Department 日期： Date 批准：总经理 Approved By: General Manager 日期：01/01/2012 Date 传达至：所有员工 Distribute To: All Employees 生效日期：01/01/2012 Effective Date 内容Details 尊重宾客With Respect to Our Customers 对待宾客一视同仁，使其感受到应有的价值。 We will give them fair value in the markets in which we serve. 如果我们没能达到宾客的期望值，我们就不能获得宾客的酬劳。如果出现这种情况，我们应该争取机会，努力挽回他们对酒店的信心。 If we do not meet their expectations we will not expect them to pay for the servces rendered, rather we w