培训效果评估(英文)36页 .pptxVIP

Measure Training Results Some ConceptsSome experiencesSome lessons Frank CaoLucent Technologiesfcao@Training Process Needs AnalysisDesignDeliveryEvaluationFour Evaluation LevelsReactionHow do participants feel about the program?LearningTo what extent did the participants increase knowledge, improve skills, and/or change attitude?BehaviorTo what extent did their job behavior change?ResultsWhat final results occurred? (Quantity, quality, safety, sales, costs, profits, ROI)Level One: ReactionWhat is evaluated?ContentTrainerMethodologyMaterialFacilitiesLogisticsRegistrationExample QuestionsProbab