商务英语听说PPTunit12Complaints,ClaimsandSettlement.docxVIP

商务英语听说 商务英语听说 Unit 12 Complaints, Claims and Settlement Unit Goals LLiisstteenniinngg  SSppeeaak iinngg Description of damage, entertainment and settlement of the claim Business procedures from making a claim to settling a claim Trade terms entertaining a specific claim settling a specific claim Starting-up Translate the following documents which are usually used as the evidences of claim into Chinese. Claim Sheet Inspection Certificate Commercial Invoice Packing List Bill of Lading Insurance Policy Sales Contract Custom Declaration Initial Listening Before listening, please learn the following trade terms by heart. Trade Terms make a claim entertain a claim settle a claim replacement return refund defective goods arbitration court of law clause adjuster survey report force majeure 索赔 受理索赔理赔 换货 退货退款 残次品，不合格品仲裁 法院，法庭 （法律）条款 （保险）理算师检验报告 1 不可抗力 PAGE PAGE 2 New Words and Expressions liability n. 责任；债务 injury n. 伤害；损害 assure v. 保证；担保 peer n. 同 等 的 人 flagship store phr . n. 旗舰店exclusive shop phr . n. 独家经营店negligence n. 疏忽，忽视 formaldehyde n. 甲醛 authenticate v. 鉴定；证明 是真实的 replenish v. 补充；把 装满 Now, please complete the following tasks. TTaasskk 11 You will hear some terms covering the kind of claim. Repeat for the first time you hear. Then listen again and write your answers down. 1. 3. 5. 7. 2. 4. 6. 8. TTaasskk 22 You will hear eight sentences. When you hear the first time, repeat the sentences and pay attention to the stresses and tones. Then listen again and fill in the missing words. Recently, due to the season and reason, the raw materials used to produce Part No.6 of your order are especially . We hope the goods will satisfy you and look forward to receiving your future . I promise the manager will look into the matter immediately and give you a reply. It is not our policy to refund the money because you ’ ve opened the and the machine. We have already the matter carefully and have come to the that the five boxes of glass wares had been before