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CIO Speak: Trends in IT Spending and Multisourcing – Keys to Sourcing Success Kurt Potter – Research Director, IT Services and Outsourcing for Gartner, Inc. Ken Brame – CIO for AutoZone Dr. P. P. (Daru) Darukhanavala – VP Chief Technology Officer, Digital Communications Technology for British Petroleum Sandeep Chouhan – CIO Global Head of Application Delivery Services for Barclays Bank PLC Multisourcing: Conventional Wisdom and Facts Multisourcing Defined Enterprises Will Spend $17 Billion on Managing IT Outsourcing Engagements in 2008 - WW Worldwide, 112% Increase In the Number of Providers Used for ITO Since 2005 Outsourcing vs. Multisourcing Are You Multisourcing-Competent? Program Management - Managing sourcing-related strategic and change activities Performance Management Sourcing performance standards and continuous improvement Strategy Management - Sourcing, business, operations and IT strategy alignment Demand Management - Consistent approach and standardized processes for meeting business demands Services Management - Seamless, integrated delivery of internal and external services Multisourcing Requires Leadership Multisourcing Roles and Competencies Service leadership: Sets strategic direction and business value expectations Architecture and standards development: Sets direction, both internal and external Business enhancement: Directs innovation and monitors service value Provider management: Vendor relationship management Sourcing Governance Defined Sourcing Governance: Responsibilities Maxims Link Strategies to Sourcing Actions Start Out With the Right Focus;Change the Decision Sequence Co-Management Developing Trust While Maintaining Appropriate Controls Key Elements of Successful and Disciplined Multisourcing Strong sourcing governance model Business-aligned sourcing strategy Market intelligence Demand management competency Sourcing relationship management competency Co-management discipline Service integration Continuous perf