《英语（职业模块 财经、商贸及服务类）》Unit4.pptxVIP

;1. Look at the following pictures and learn these words and expressions in the service industry. 看图片，学习服务行业里的词汇表达。; tutor;2. Discuss with your partner what should you do in the following cases according to the pictures below. 讨论下列情况发生时，你该怎么做？;（1）When the guest is very angry at the service and complains to you, you should apologize to her/him and deal with complaints actively. （2）When a guest want to book a table in a restaurant or a room in a hotel, you should make reservation for him/her. （3）When the guest has some laundry to be done, you should come over to collect it. （4）The guest will att