饮食行业基于胜任特征的管理培训.pptxVIP

基于胜任特征的管理培训;培训的目的;企业用于培训的投资;两种培训;上 岗 引 导 培 训;新雇员上岗引导(Orienting New Employees);;准备阶段的要求;迎新 阶段的要求;企业基本情况介绍 的要求;工作基本情况介绍 的要求;核查和补充 ;签订协议及劳动合同 ;在 职 开 发 培 训;培训与开发(Training Development);;评估TD需求 ;明确TD目标 ;选择TD 方法 ;选择TD媒介 ;实施TD 计划 ;评价TD效果 ;一 个 例 子对销售部经理的培训;职业心理素质总要求 ;职业心理素质的具体要求;对基于胜任特征的工作规范的考 察;Customer service in sales;Consulting Skills in sales;Needs Identification;Behavioral Characteristics;Product knowledge ;Behavioral Characteristics ;Prospects Clients ;Behavioral Characteristics;Client service ;Behavioral Characteristics ;Cross-selling ;Behavioral Characteristics ;Handles difficult clients ;Behavioral Characteristics ;Relationship management ;Behavioral Characteristics ;Sales closing ;Behavioral Characteristics ;编制三个问卷;常见的培训技术;制定培训开发方案并实施;Five Teaching Strategies;1. Cooperative Learning;Six characteristics of CL;Teacher’s Responsibility;Group Working Behavior ;2. Inquiry;An Inquiry Approach is built around:Hypothetical casesEntrapmentTracing consequencesQuestioning authority;The major objectives of Inquiry:;3. Questions Answers;Characteristics of good questions; Stimulation (a powerful strategy):;3. Demonstration;The trick of good demonstration:;培训效标;McKinseys “7 S ”theory;Thanks for listening;Together we can change the world !;Wish you a happy new year!;9、春去春又回，新桃换旧符。在那桃花盛开的地方，在这醉人芬芳的季节，愿你生活像春天一样阳光，心情像桃花一样美丽，日子像桃子一样甜蜜。12月-2012月-20Friday, December 4, 2020 10、人的志向通常和他们的能力成正比例。03:02:1203:02:1203:0212/4/2020 3:02:12 AM 11、夫学须志也，才须学也，非学无以广才，非志无以成学。12月-2003:02:1203:02Dec-2004-Dec-20 12、越是无能的人，越喜欢挑剔别人的错儿。03:02:1203:02:1203:02Friday, December 4, 2020 13、志不立，天下无可成之事。12月-2012月-2003:02:1203:02:12December 4, 2020 14、Thank you very much for taking me with you on that splendid outing to London. It was the first time that I had seen the Tower or any of the other famous sights. If Id gone alone, I couldnt have seen nearly as much, because I wouldnt have known my way about. 。04 十二月 20203:02:12 上午03:02:1212月-20 15、会当凌绝顶，一览众山小。十二月 203:02 上午12月-2003:02December 4, 2