公共图书馆绩效评价.pptxVIP

Public Library Assessment公共图书馆绩效评价;Public Library Assessment公共图书馆绩效评价;Why We Evaluate? 为什么评估;U.S. Institute of Museum and Library Services 联邦博物馆和图书馆服务机构2007 年资料 ;The Assessment Paradigm 评估模式 Resources Capability Utilization Impact 资源 过程 应用 影响 Resources: input measures 资源: 投入评估 Capability: processing measures 过程: 过程评估 Utilization: output measures 应用: 产出评估 Impact: outcome measures 影响: 效果评估 ;Input measures: resources allocated (annual budget, size of collection, number of staff) 投入评估: 资源配置 (年度预算, 馆藏规模,人均图书经费,每千人馆员数量) Process measures: transform resources into activities (quantify time or cost to perform specific task or activity such as ordering, receiving, cataloging) 过程评估: 把资源转化为活动 (完成某项任务比如订书, 收书, 编目所需的时间, 费用);Output measures: how inputs and processes utilized (annual circulation, number of reference questions answered, number of users served） 产出评估: 投入和过程中的应用 (年流通量,人均访问次数咨询问题数, 服务对象人数) Outcome measures: difficult to assess, related to both individual served and to community 效果评估: 比较难以评估,和服务对象和社区有关 ;What can we evaluate?评估什么?;What we are worth: ROI, cost benefit 价值: 投资收益率, 资本利益 Why we matter: outcomes measurement, assessment of impact 重要性: 效果评估,影响评价 ;Tools Used for Assessment评价的方法和工具;The New Planning for Results by Sandra Nelson for the Public Library Association 2001《讲求成果的新规划》 ;Public Library Data Service Statistical Report (美国公共图书馆协会出版) ;U.S. State Standards – each different 美国各州的标准-每个州都不同 Standards for Illinois Public libraries以伊利诺伊州公共图书馆的标准为例;Staffing levels 图书馆职工人数的标准;Hours of services by population 按人口计算的图书馆开放时间;Library collection levels 图书馆馆藏标准;Who uses the standards 谁会使用这些标准？ Guide for librarians, library staff, and board trustees during budget preparation and strategic planning 图书馆人员,管理者, 董???会为 准备预算, 制定计划 Reveal library strengths and weaknesses 了解长处和短处 ;Who uses the standards 谁会使用这些标准？ Guide for librarians, library staff, and board trustees during budget preparation and strategic planning 图书馆人员,管理者, 董事会为 准备预算, 制定计