酒店前台接待英语培训.pptxVIP

Front Office;欢迎和问候语;电话用语; 祝贺语： Congratulations! Merry Christmas! Have a nice holiday! Wish you every success! 答谢和应答语： Thank you for your help (advice, information) It’s very kind of you. You are welcome. Not at all. Don’t mention it. It’s my pleasure. With pleasure. My pleasure. I am always at your service. Thank you for staying in our hotel.;道歉语; 征询语： Can I help you? What can I do for you? Is there anything I can do for you? Just a moment, please. May I use your phone? 指路用语： It’s opposite our hotel. It’s on the second (third) floor. Excuse me. Where is the washr