释放合同物流中的全渠道机会.pdfVIP

Travel, Logistics Infrastructure Practice Unlocking the omnichannel opportunity in contract logistics As e-commerce volumes surge, contract-logistics companies face increasing complexity. How can they capture more value in a $600 billion opportunity? More of us are shopping by clicking. E-commerce omnichannel distribution, which depends on a single sales have soared by 160 percent between 2014 inventory-management system to fulfill orders from and 2019, six to eight times the rate of growth in both traditional stores and e-commerce. We project traditional retail. This global trend has only been that the total value of omnichannel distribution accelerated by the pandemic—e-commerce rose will continue to grow 7 percent every year, from from 13 to 17 percent of total retail within a year.1 $600 billion in 2019 to $840 billion by 2025.3 This And the shift is likely permanent. Our COVID-19 means a strategic pivot toward e-commerce and retail- recovery survey finds that online penetration omnichannel logistics will likely unlock higher is expected to stay six to 13 percentage points growth for contract-logistics companies, which above pre-COVID-19 levels. collectively account for a fifth of omnichannel logistics’ total value in revenues today, while the rest This presents a huge opportunity for contract-