讲义参考教程03service excellence优质服务04top20rooms.pptxVIP

Check-in We greet guests warmly, with a smile and offer assistance following our brand standards check-in process. 我们面带微笑, 热情招呼客人并且按照品牌标准 协助客人办理入住登记。 ;Data We provide up-to-date information concerning our valued guests. 我们及时更新贵宾信息。 ; ;Wake-up call We deliver wake-up calls on time, using the native language of the guest where possible and a reminder call is provided five minutes after the initial call. All calls for VIPs and airline crewmembers are personally delivered by a member of our team. 我们尽可能使用客人本国语言准时拨打叫醒电话,并在5??钟之后再次提醒客人。 所有贵宾及航空公司机组人员的叫醒则由专人亲自致电。 ;; ; ; ; ; ; ; ; ; ; ; ; ; ; ;