现代酒店员工入职手册(7个ppt)9.docxVIP

Printed Date: 2020-2-8 PAGE: Printed Date: 2020-2-8 PAGE: PAGE # of 3 Grand Regency HotelStandard Procedure Grand Regency Hotel Standard Procedure 丽晶大酒店 标准与程序 Position: 职位： Department: Executive Office Dept. Head: Yu Huan Qiu 部门：总经理办公室 部门经理：余焕秋 GM Approval: Richard Lee Date: Nov 18, 2002 总经理批准： 日期：2002年11月18日 Task: VIP Reception Procedure Code: GRH-EXE-A001 任务：VIP接待程序 序号：GRH-EXE-A001 标准： 为了规范酒店对 VIP的接待，提高酒店形象，确保每一次接待工作都能顺利完成，特制 订以下规定。 Standard: The following procedures are set down to standardize the VIP reception, to improve the hotel image and ensure the successful fulfillment of each VIP reception. Procedures: VIP Classification VVVIP: Leaders above Ministry level from both home and abroad VVIP: Management of noted enterprises above vice G .M. level from both home and abroad VIP: Provincial or municipal government leaders, representatives of our proprietor, leaders of our Management Corporation or sister-hotels. Welcoming and Departing Staff VVVIP: hotel leaders; department directors and vice directors; G.R.M.; F.O.M; Security chief; Assistant Manager VVIP: hotel leaders, D.O.SM., D.O.FB, D.O.R.D, D.O.F.D., Executive Officer, F.O.M, G.R.M./Assistant Manager VIP: appropriate hotel leaders, department directors; Executive Officer; G.R.M./Assistant Manager Information Imparting Upon receiving the arrival information of VIP , the Assistant Manager should be immediately informed by the related department about the VIP , such as name, title/rank, working place, the arrival and departure date etc. According to the classification of VIP , the Assistant Manager should inform the related reception staff directly. . VIP的等级划分 VVVIP :国内外部级及以上贵宾。 VVIP :国内外著名企业的副总级以上领导。 VIP:省或市级政府重要领导、业主代表、本系统领导或酒店负责人。 .迎送人员 VVVIP :店级领导、A级正副职总监、宾客关系经理、前厅经理、安全主任、 大堂副理。 VVIP :店级领导、营销总监、餐饮总监、房务总监、财务总监、总经理办公 室主任、前厅经理、宾客关系经理 /大堂副理。 VIP:相应店级领导、相应部门总监、总经理办公室主任、宾客关系经理 /大堂 副理。 .信息传送 所有部门接到 VIP抵店的信息后，必须及时知会大堂副理，并详明 VIP的姓 名、职务、单位、抵离时间等相关情况。 大堂副理根据 VIP的等级，直接通知 总经理办公室及 相关接待人员。 主要接待部门根据 VIP的实际要求，制定 VIP