矩阵式项目管理.pptVIP

Metrics and Benchmarking;Contents;It is not sufficient to produce software defect metrics - like how many raised, how many outstanding, fixed by severity and urgency. We must prove that the activities of the test team are a cost effective and efficient use of staff. Test Metrics Without Tears - David Vaughn;Introduction to Metrics;What Is Metrics?;Establish a measurement and continous improvement culture across the company. Improved quality of software accepted into production Help management and employees make well-informed and decisions Alert management about risks to project goals, schedules and software quality Provides an objective assessment of the state of the software ;Why Metrics? Continued;;Metrics Program Objectives;CUSTOMER PERSPECTIVE;Measures and Metrics;Measures;Metrics;Metrics;Improvement Cycle;Measures -Data Elements;Measures – Tools Used to Automatically Capture the Data Elements;Measures – SizeExample of tools;Measures – EffortExample of Tools;Measures – DefectExample of Tools;Metrics Are Calculated Using Measures;Metrics Roadmap;Metric Program Critical Success Factors; Obtain Executive Sponsor Define the business and IT objectives for the measurement and improvement program (must be data driven) Conduct JAD session to identify possible measures Select measures that align with program objectives and improve IT performance Identify the information requirement, author, data source and tools Identify the core set or phased implementation plan for measures and validate with author, contributor and user that they align with project, department and organizational goals;Develop the metric collection and reporting solution including automation, collection, graphing and reporting processes Test, fine tune, verify and pilot all reports and measures Package multiple measures into a metrics release Identify and train a core team of authors, contributors and users in the interpretation and use of all measures to improve business results Production roll