通用大宇制造质量.pptxVIP

GMSBuilt-In Quality制造质量员工参与不断改进标准化制造质量缩短制造周期OpenCommunicationProcessShop FloorManagementPeopleInvolvementSmall LotPackagingVisionSimpleProcessFlowValues Fixed Period Ordering System/ Order PartsQualified PeopleTeam ConceptControlledExternal TransportationIn-ProcessControl VerificationProductQualityStandardsManufacturingProcess ValidationTotal ProductiveMaintenanceQualityFeedback/Feed-forwardQualitySystemManagementTemporaryMaterialStorageBusiness PlanDeploymentScheduledShipping /ReceivingManagementby TAKT TimeEarly Mfg. and DesignIntegration (DFM / DFA)Internal Pull /DeliveryIn-ProcessControl Verification工艺控制与确认ManufacturingProcess Validation制造工艺认证Level VehicleOrder SchedulesVisualManagementContinuousImprovementProcessProductQualityStandards产品质量标准Work-placeOrganizationSupplyChainManagementQualityFeedback/Feed-forward质量反馈/前馈QualitySystemManagement质量体系管理StandardizedWorkProblemSolvingHealth andSafety PriorityLean Design of Facilities, Equipment,Tooling and LayoutBuilt-In Quality制造质量AndonConceptBuilt-In-Quality制造质量What Is Quality? 什么是质量？Group Discussion 小组讨论Definitions 定义Quality is what the customer perceives to be acceptable to achieve his/her enthusiasm质量是客户感觉能够接受并满足其热忱的东西Poor Quality Means Lost Sales质量差意味着失去客户Mad Cow 疯牛(Diseased Meat 病牛肉)Firestone燧石(Unintended Accidents)意外事故uninstalled shift lock漏装移位锁定(Sudden Acceleration)突然加速 J.D. Power IQS Trend By BrandPP100( ): Not Reported Due To Insufficient Sample 样品不足不汇报客户期望值感知质量感知价值客户埋怨客户忠诚客户保持力 NCSI By Makers - 2002 2002 ???? NCSI CustomerComplaintsCustomerExpectationsPerceivedQualityPerceivedValueCustomerLoyaltyCustomerRetentionVoice of Customer 客户意见Voice of Customer客户意见? ?? ? ? ?? ? ? ? ?1. 停车方便 (Convenience of parking)2. 外观式样 (Exterior styling)3. 内部空间(Interior roominess)4. 节能 (Fuel economy)5. 安全(Safety)1节能 (Fuel economy)2. 空调 (Air conditioner)3. 噪音 (Noise)4. 发动机噪音(Engine Noise)5. M/T转换 (M/T Shift)???1.外观式样 (Exterior styling)2.内部空间(Interior roominess)3. 噪音与静音 (Noise and quietness)4. 节能 (Fuel economy)5.