家乐福课长培训手册.pptxVIP

Sales Manager Seminar课长培训;Training Objectives培训目标;Understanding Carrefour’s Mission and Sales Managers’ Responsibilities;Understanding Carrefour’s Mission and Sales Managers’ Responsibilities理解家乐福的使命和课长的职责;;OUR GOAL我们的目标 OUR VALUES|我们的价值 ;我们的一切工作的核心是为了让顾客满意。;Carrefour Concepts家乐福的理念;Carrefour Four Policies家乐福四大政策;Main Responsibilities of a Sales Manager课长的主要职责;Main Responsibilities of a Sales Manager课长的主要职责;The Importance Of Managerial Skills管理层管理技能的重要性;The Role Of Managers经理的角色;Role Transition [1]角色转换(一);Role Transition [2]角色转换 (二) ;The Roles Of An Effective Manager一个有效经理的角色;我的角色My Role;;Communication with the Team团队沟通;Three Types Of Questions三种不同类型的问题;;What Do You Listen For?你听什么？;;Getting to Know Your Employees and the Communication Cycle 了解你的员工及沟通环;Effective Listening Skills有效的倾听技巧;;;Examples Of Paraphrasing and Reflecting意译和复述实例;Reflecting and Redirecting引导;Questions For Directing可以用来引导对方的问题;Examples Of Directing引导实例;Verbal and Nonverbal Signals 言语和非言语信号 ;Triads Role Play Recording List三人角色扮演记录单;Building Relationship 培养关系;How to take over your position as Sales Manager如何树立课长的威信;Meeting Team Members Individually单独会见团队成员;;;;;Manage and Develop My Team 管理和发展团队;Understand Where Your Employees Are 明白员工的能力水平;Three General Methods to Manage三种管理方式;Skill Inventory 技能储备;What Can You Know from the Skill Inventory技能储备图能告诉你什么;Cross-Training and Backup Building交叉培训、人才备份;;;;;;Are You Task Oriented or Relationship Oriented? 你是以工作任务为导向还是以关系为导向;People Tasks Considerations有关人与任务的考虑;Assigning Tasks委派任务;;Defining Feedback and Coaching定义反馈与指导;Feedback反馈;How give feedback effectively: BEER Model如何有效的给予反馈：“啤酒”模式;Corrective Feedback - Example改进型反馈意见 - 例子;Positive Feedback: Example积极型反馈实例;Coaching 指导;What Does TEAM Mean?团队的含义;Conditions For Team Success团队成功的条件;What Motivates Pe