华信惠悦咨询公司.pptxVIP

14 March 2002, Shanghai Kwan Chee Wei Director Human Capital Group Watson Wyatt Singapore ;Agenda ;Agenda;‘Cultural People’ Issues Often Present the Biggest Challenges;Watson Wyatt M A Survey 1998(190 CEOs, CFO, Top Executives) ;Corporate culture is identified as one of the most important integration issues ;Cultural incompatibility is the biggest problem, yet results indicate that it is the area least likely researched during due diligence.;Reasons for successful integration;Additional M A Statistics ;How integration is handled will make the difference between success or failure ...;Organizational Effectiveness Levers ;Agenda;What is culture?;Reflects “What is tangible”, e.g. Organisational structure processes Policies procedures Physical environment;;Agenda;Our Approach to Cultural Integration;Agenda ;A Case Study: Background Information;Interviews Focus Groups Management Workshop;Mission # 1 in the region Customer Focused Profit Driven;Defining the new Core Values;;; Intense competition Increasing customer demands and sophistication Leveraging leading-edge technology; Professional and flexible Better decision making process Clear performance - based rewards More inter-department collaboration Tailored employee communication ;Mission Customer service quality Bottom-line driven ;New Core Values;Interviews Focus Groups Management Workshop;Reinforcing New Culture;Employee acceptance and support was enhanced through a comprehensive communication plan;Communication Plan;Performance Management;;Culture Development Initiatives;Leadership Development Plan;Learning and Development Plan;;Organization Measurement;Lessons Learned