酒店英语培训课件资料.pptxVIP

Making Reservations;Making Reservations;How long do you plan to stay? / How many nights? I need to stay for a week, Spet.8th through the 12th. I want to book a room for three nights. We do have a single room available / vacant for those days. I’m sorry we are fully booked for 22nd. Do you mind changing the reservation rates? ;Making Reservations;Translate the following into Chinese 1. I’d like to reserve a Spanish suite with meals from the 8th to the 12th of next month. 2. How much do you charge a day for a double room with bath? 3. I’ll be arriving by air early in the morning. Can I check in then? 4. Could you confirm ten rooms for a week as a group reservation for our travel agency? 5. Can you put me on a waiting list and inform me as soon as you have a spare room? ; Translate the following into English 早上好，我是订房部。有何吩咐? 您要订什么房间，夫人？ 您觉得豪华套房怎么样？ 我们有标准间，每间每天860元。 您打算用怎样的支付方式，信用卡还是现金？ 对不起，明天所有的客房都已经订满。 可不可以替我在当地预订一家饭店呢？ 我们会为您延长预约的。 我们期待着为您服务。 能不能请您这个周末再打电话来？可能会有人取消预约。 ;Review;Hotel Services; Generally speaking, reception service covers four kinds of services.; Firstly, welcome and farewell service. It may extend to airport or station to receive guests from all over the world. To do this, the staff member in charge shall check information about guests in order to pick up them timely if necessary. They should notice the changes of arriving time and keep contact with guests. Ardent welcome to guests and being always helpful are crucial to impress them. Similarly, welcome and farewell at the gate of the hotel are also critical, and the service provided by the front office covers arranging cars, cleaning the gate and help with security. ; Secondly, luggage service. Particularly arranged luggage desk is in charge of this, and reservation and reception units are supposed to send the list of guests here to ensure luggage desk could arrange their jobs. Thirdly, inq