地派电话礼仪.pptxVIP

Telephone Etiquette;Course Ouline 课程大纲;Answering calls 接听电话; 1.Standard-telephone operator  标准-接线生; 2.Call for me 找我的; 3. On hold 在线等候; 4.Call for someone around 电话是找附近的人;  5.Call for someone not around  所找的人不在附近;  6.Call for someone not available 所找的人无法接听;7.Wrong number对方打错电话;8.Pick up call on other extension  代接电话;9.Handing more than one call 同时接听几个电话;B. Making calls 打出电话; Standard 标准; The person you want is not around/avaiable 你要找的人不