涉外秘书英语-Unit-10剖析.pptVIP

Sample Writing Sample Part 1 Part 2 Part 3 Part 4 Part 5 Dear Mr. Black Order No. 768197 We have recently received a number of complaints from customers about your ball-pens. The pens are clearly not giving satisfaction and in some cases we have had to refund the purchase price. The pens complained were about the batch of one thousand supplied to our order No. 768197 of 12th April. This order was placed on the basis of a sample pen left by your representative. We have ourselves compared the performance of this sample with that of a number of the pens and there is little doubt that many of them are faulty. Some of them leak and others fail to write without rubbing. 第三十页 Sample Writing Sample Part 1 Part 2 Part 3 Part 4 Part 5 The complaints received relate only to pens from the batch referred to. Ball-pens supplied before these have always been satisfactory. We are therefore writing to ask you to accept return of the unsold balance amounting to 937 pens in all and to replace them by pens of the quality our earlier dealings with you have led us to expect. Please look into the matter as one of urgency and let us have your reply as early as possible. Yours sincerely. J. Henderson J. Henderson Purchasing Officer 第三十一页 Sample Writing An effective letter of apology is an important part of business process and can actually improve a relationship. Part 1 Part 2 Part 3 Part 4 Part 5 Section 2: Letter of Apology When writing an apology letter, offer your apology in the beginning of the letter  and state the problem clearly. Give some explanation for what happened. And focus on what actions you are  taking to rectify the problem. At last, assure the reader that such thing will not happen again. 第三十二页 Sample Writing 一封有效的道歉信在业务中起到很重要的作用,而且可以改善双方的关系? Part 1 Part 2 Part 3 Part 4 Part 5 在写道歉信时,在信的开头要写上道歉,清楚地说明问题? 然后再陈述问题发生的原因?重点是你将会如何做去弥补错误? 最后,向对方保证此类事情不会再发生? Section 2: Letter of Apology 第三十三页 Sample Writing Sample Part 1 Part 2