商务英语辅导：电话有什么技巧资料.pdf

商 务 英 语 辅 导 ： 电 话 有 什 么 技 巧 ( 共 3 页 ) --本页仅作为文档封面，使用时请直接删除即可 -- -- 内页可以根据需求调整合适字体及大小 -- 商务英语辅导：电话有什么技巧 这是一篇由网络搜集整理的关于商务英语辅导：电话有什么技巧的文档，希望 对你能有帮助。 Hello! Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you? Susan Park ’Office.s Susan Park/Susan/Park. May I know who ’s calling please? May I know what this is in reference to? Asking to speak to someone May/Could/Can I speak to/with Dr. Smith please This is John Green speaking. I ’d like to speak to Dr. Smith please. This is John Green. This is John Green from ABC. Is Dr. Smith in, please? Is Susan there? Dr. Smith please. I ’m with … and I need to talk with … about … I ’m representing … May I speak with …, please Asking someone to wait for a moment 2 Would you mind holding a minute while I try to find her? Could you hold on, please? Please hold on for a second. One/Just a moment, please. Hang on. I ’ll get him. Just a second. One moment, please. I ’ll see if he ’s in. Asking the caller to leave a message I ’m sorry but he ’s not here right now. May I take a message or would you like to call back later? I ’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call? I ’m afraid he can ’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while? I ’m sorry he ’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call? Transferring information Could you repeat that, please? Could you say it once again? Can you say it louder/slower? Have you got that? Could you please spel