【产品手册】美国丘博保险Chubb_业务宣传册Brochure_Claim_Brochure_市场营.docx

Here When You Need Us The Chubb Claim Experience Personal Risk Services Perhaps the only reassurance after suffering covered damage to your home or belongings is the realization that Chubb has the expertise, history, and responsiveness to help make it better. We understand how devastating and overwhelming it can be to experience the loss of something you valued. Preventing loss – and expertly resolving loss when it does occur – is what Chubb does best. We are here to help walk you through the process of reporting and resolving a claim, quickly and professionally. Getting Started Report Your Claim Contact us Phone: 1.800.252.4670 for Chubb Masterpiece? policyholders 1.800.945.7461 for ACE PRS and Fireman’s Fund policyholders Online: Or, contact your local Chubb agent who can submit a claim on your behalf. Provide as much information as possible regarding your loss location and details. Note: If it is not safe to occupy your residence, please call our claim phone number immediately. Prevent Further Damage Our first priority is to assure your safety and to prevent further damage to your property. With Chubb’s extensive network of preferred vendors, following a covered loss to your property, we can quickly dispatch emergency services to your home to help reduce the chance of additional damage and minimize any inconvenience. In Some Instances An appointment for an onsite inspection may be necessary, and we will schedule it for a mutually convenient time. Your home may be uninhabitable due to a covered loss, and we will pay for your additional temporary living expenses. We will overnight a check for advanced payment of living expenses, clothing, and other immediate needs following extensive covered damage to your residence and belongings. What To Expect Responsive Service Your claim is important to us, and you will be connected to a Chubb Claim Adjuster who will guide you throughout your claim process and is always available to answer your questions. Your adjuster