hay给dhl做的胜任力模型.pptVIP

DHL’s Global Competency Menu - cluster overview Overview Competencies – Definitions Overview Competencies – Definitions Cluster: Business Competencies Competency: AnalysisCluster: Business Positive Behaviours Breaks down a problem, situation or process into its component parts. Separates main issues from side-issues. Identifies relationships and links across parts of a problem or situation. Looks and integrates information from different perspectives to draw logical conclusions. Identifies fundamental cause or causes of the issue. Seeks out and critically evaluates both numerical and narrative information. Interprets performance information correctly; concludes which factors impact DHLs business position. Explores and analyzes data or a situation thoroughly, thinking through implications, nuances and consequences. Organizes, sequences, and analyzes extremely complex interdependent systems or situations. Is able to interpret data to business trend and identify appropriate solutions. Negative Behaviours Fails to examine all the data. Overlooks important information when identifying solutions or plans. Fails to explore all sources of information. Fails to ask questions to clarify own understanding of data. Fails to integrate information from different sources. Takes action with superficial understanding of the problem. Competency: Business AcumenCluster: Business Positive Behaviours Sets priorities and makes decisions based on potential profit, return on investment and cost-benefit analysis. Generates quality revenue growth. Builds a strong business case to support decisions/actions. Identifies opportunities to increase sales or revenue. Raises DPWN’s profile through new business initiatives. Selects business initiatives that fit within the DPWN strategic framework. Monitors reports and works toward understanding and eliminating low margin or unprofitable business. Asks for and uses an analysis of costs and benefits when assessing options. Displays a good