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Dictation
Model Test 1
Making a Complaint
Complaning about faulty goods or bad services is never easy. / But if something you have bought is faulty or of poor quality, / you have to ask for a favor to get it right. / Complaints should be made to a responsible person. / Go back to the shop where you bought the goods, / taking with you any receipt you may have. / In a small store the assistant may also be the owner so youcan
complain directly. / In a chain store, ask the manager. / If you telephone, ask the name of the person who handles your enquiry; / otherwise you may never find out who dealt with the complaint later. / If you do not want to do it in person, write a letter. / Stick to the facts and keep a copy of what you write. / At this stage you should give any receipt numbers, / but you do not need
to give receipts or other papers to prove you bought the article.
Composition
An Electronic Dictionary or a Traditional Paper One?
Dictionaries play a very important role in language study. When it comes to whether to choose an electronic dictionary or a traditional paper one, different people will offer different opinions. Though electronic dictionaries are more popular now and often quicker and easier to use, traditonal paper dictionaries are the better tool for study, especially of a foreign language.
Traditional dictionaries, by providing more detailed definitions and examples, have greater capacity of vocabulary and better serve for study purposes. Some famous publishing houses have issued a lot of authoritative dictionaries like Oxford and Webster. People can choose any paper format from many different publishers as a study tool while there are frequently many errors in electronic ones. In addition, electronic dictionaries do not necessarily provide enough detail to provide accurate information.
Though paper dictionaries are generally much heavier than electronic ones, students can use them at any time and in any place because the
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