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C U S T O M E R C A S E S T U D Y : M A L A Y A N B A N K I N G B E R H A D ( M A Y B A N K ) MAYBANK SPEEDS UP TIME-TO-RESOLUTION WITH COMPUWARE APM C U S T O M E R BUSINESS CHALLENGE Maybank Group is the leading financial services provider in Malaysia, catering to I N D U S T R Y the needs of consumers, investors, entrepreneurs, nonprofit organizations and corporations. Maybank, which has expanded internationally, has the largest network Financial Services among Malaysian banks with more than 2,100 branches and offices in 17 countries, employing 42,000 Maybankers and serving more than 22 million customers. C H A L L E N G E Those customers rely upon Maybank to help them in their banking needs via Maybank’s Consumer and Corporate Internet banking services. The Consumer and With more than 22 million customers Corporate Internet banking web sites offer consumers as well as organizations one-stop across Malaysia relying upon financial online services such as e-banking, bill payment, account management, loans, insurance and stockbroking. Maybank to help with their banking needs, maintaining a high level of Being the top retail financial service provider in Malaysia, with more than 2,000 availability and customer satisfaction unique visitors daily, Maybank views application performance as one of its top