KPI与公司经营绩效XXXX.pptxVIP

2021/7/11大綱KPI的根本觀念公司經營績效系統的概念品質的精神顧客導向領導與團隊合作快速學習與創新解決問題的方法與能力激勵與向心力2021/7/11KPI的根本觀念KPI (key performance indicator)KPI 關鍵性的績效指標 (重要資訊、非完整性)KPI 是公司內部溝通的工具KPI 是量化的數據並無法表達〞內心感覺、做事的態度、努力的程度、決策品質〞KPI 是根據內部客戶的需求而選訂KPI 與部門或員工績效表現並非正相關2021/7/11KPI的根本觀念為何需要KPI ?顧客需求了解決策或努力的正確性主管分配資源的依據員工作業的依據2021/7/11KPI的根本觀念製訂績效指標 ?KPI依據公司的年度目標或經營策略展開KPI與公司經營績效有關以內部作業流程中顧客需求而製訂2021/7/11KPI依據公司的年度目標或經營策略展開FinancialTo succeed financially, how should we appear to our shareholders?Internal Business ProcessTo satisfy our shareholders and customers, what business processes must we excel at?Vision and StrategyCustomerTo achieve our vision, how should we appear to our customers?Learning and GrowthTo achieve our vision, how will we sustain our ability to change and improve?2021/7/11KPI依據公司的年度目標或經營策略展開Return-on-Capital-EmployedROCEFinancialCustomersCustomerLoyaltyOn-timeDeliveryInternal Business ProcessesProcessesQualityProcessesCycle TimeEmployee SkillsLearning and Growth2021/7/11平衡計分卡中公司的績效指標Return on investmentEconomic value-addedFinancialCustomersSatisfactionRetentionMarket and account shareInternal Business ProcessesCostQualityResponse timeNew product introductionsLearning and GrowthEmployee SatisfactionInformation system availability2021/7/11ECI公司的 經濟目標與績效指標 Financial PerspectiveGoals Measures Customer PerspectiveGoals MeasuresNew productsResponsive supplyPreferred supplierCustomer partnershipSurviveSucceedProsperCash flowQuatertly sales growth and operating income by division.Increased market share and ROEPercent of sales from new productsPercent of sales from proprietary productsOn-time delivery (defined by customer)Share of key accounts; purchasesRanking by key accountsNumber of cooperative engineering efforts. Internal Business PerspectiveGoals Measures Innovation and Learning PerspectiveGoals MeasuresTechnology capabilityManufacturing excellenceDesign productivityNew product introductionManufacturing geometry vs.. competitionCycle time; Unit cost ; YieldSilicon efficiency