管理英语3答案 7.docxVIP

管理英语3-Unit 7 一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。 试题 1 —Whats the latest situation with all these customer complaints weve been receiving? —___________the quality of the material has not always been up to standard. A. I believe B. Im afraid C. I think 试题 2 —________________ about it now? —Every time a customer has complained weve followed our store policy and offered them an exchange or a full refund. A. Whats the plan B. Whats be doing C. Whats being done 试题 3 Proper controls that should ________________ developed as part of routine safety procedures were not in place. A. has been B. have been C. be 试题 4 Our new school building is __________ construction. A. under B. in C. having 试题 5 A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation. A. get B. take C. turn 试题 6 二、阅读理解 阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分） Notable Quality Management Failures 　　A Quality Management System (QMS) should clearly understand customer requirements, and to provide good design, qualified production in an effective and efficient way. 　　When the Quality Management System fails to fulfill its function and customer requirements are not met, customers might be upset; management and employees both might be unhappy, but its negative influence is not so wide-spread. Unluckily, some Quality Management System failures do make headlines. 　　Here are three cases of famous quality management failures: 　　3 Mile Island 　　The worst nuclear disaster in U.S. history broke out at the 3 Mile Island reactor facility in eastern Pennsylvania in March 1979. Proper controls that should have been developed as part of routine safety procedures were not in place. Then the situation was made worse by human error because of the lack of proper training. The only new nuclear power stations built since that day were the ones already under construction. 　　Ford Pinto 　　The Ford Pinto is the most well-known and the worst disaster in the whole U.S. automobile industry in the 1