职场实用英语交际教程初级课件U4.pptxVIP

;Learning objectives;Unit Outline;Scenario;What common problems might customers have? slow speed; short battery life… Could you suggest some solutions for these problems? If so, what? update the system; don’t use the digital devices when they are charged… ; What information do we need to get from customers? customers’ personal information; details about the products… How do we communicate with customers politely and appropriately? listen to their complaint patiently; respond quickly… ;Vocabulary 1. Nick Brown, a new technician in the company, is responsible for responding to customers’ technical enquiries. enquiry /?n?kwa??ri/ n. 询问 e.g. Thank you for your enquiry for our products. 感谢您对我们的产品进行咨询。 2. One day, he receives a call from Wang Yue, a customer care adviser. adviser /?d?va?z?/ n. 顾问 e.g. I worked as a legal adviser for this company last year. 我去年是这家公司的法律顾问。;Vocabulary 3. Wang Yue passes two customers’ enquiries on to Nick and asks him to reply to their questions. pass sth on to sb 把某物传给某人 e.g. Could you please pass the book on to me? 您可以把那本书递给我吗？ ;Language tip answer, reply和respond均有“回答，回应”之意，但具体含义有所区别： ⊙ answer 多用于日常交际，意为回答、答复他人的询问； ⊙ reply 侧重指经过考虑的较正式答复； ⊙ respond 较为正式，指以口头或书面形式作答，还可用于对所说的或所做的作出反应。;Set the task;职场实用英语交际教程（初级）——Unit 4;职场实用英语交际教程（初级）——Unit 4;Understand the text;Understand the text;Vocabulary 1. They’re having some technical problems with their smart phones, but I’m not sure how to deal with their problems. deal with 处理 e.g. He has some unfinished business to deal with. 他还要处理一些尚未了结的事务。 ;Vocabulary 2. Mr Brown, said the battery of his phone is draining very quickly and has a short standby time. battery /b?t?ri/ n. 电池 e.g. Before use, the battery must be charged. 使用前电池必须充电。 drain /dre?n/ v. 耗尽；流干 e.g. Preparing for the College Entrance Examination for a whole year can drain many students of their energy. 备战高考一年会让许多学生觉得精疲力尽。;Vocabulary 3. Mr Brown, said the battery of his phone is draining very quickly and has a sh