《餐饮服务（双语）》课件2-1.pptxVIP

项目二 预定、问候及领位服务Project 2: Reservation, greeting and seating任务2 掌握预定服务流程Task 2: Master the Reservation Service Process情境导入提前预定，可以避免用餐高峰期漫长的等待，快行动起来吧！01/预订服务流程 Reservation service process02/服务操作注意事项 Service operation announcements一、预订服务流程Reservation service process服务流程Service Process服务标准Service Standard 问候客人 Greeting 电话预订Phone Reservation电话铃响三声之内接听电话；Answer the phone within three rings;主动地向客人礼貌问好，并准确报出餐厅名称及自己姓名；Greeting and tell the guest restaurant’s name and your name；及时表示愿意为客人提供服务，如“有什么事情可以帮您”或“很高兴为您服务”等。Express willingness to provide services to the guest, like “What can I do for you? ”“I a