管理沟通案例分析法.ppt

Management communication;Part One;Chapter 1;Information is Socially Constructed;Defining Communication;Elements of Communication;Principles of Communication;Levels of Communication;Barriers to Communication;Communicating Strategically (1);Communicating Strategically (2);Successful Strategically Communication;The Tactics of Communication;Chapter 2;What is Management Communication?;Communication is Invention;Management Skills Required for the 21st Century;Communication is very Important to Managers;Conclusions:;Manager Roles;Initiate improvement projects,identify new ideas, realize changes in the environment and delegate idea responsibility to others. ;The Manger Roles;Major Characteristics of the Manager’s Job;What Varies in a Manager’s Job?;What Do Managers Do All Day?;Talk Is The Work;Conclusions:;Why Communicating as A Manager is Different;The Major Channels of Management Communication are Talking and Listening;The Role of Writing;Manager’s Greatest Challenge;Manager’s task as a professional;Part Two;Message Channel;Chapter 3;Why Speak?;How to Prepare a Successful Management Speech (1);How to Prepare a Successful Management Speech (2);Develop a Strategy;Get to Know Your Audience;Determine Your Reason for Speaking;Learn What You Can Do About The Occasion;What Makes People Listen?;Understand The Questions Listeners Bring to Any Listening Situation;Recognize Common Obstacles to Successful Communication;Support Your Ideas With Credible Evidence;Organize Your Thoughts (1);Organize Your Thoughts (2);Keep Your Audience Interested;Select A Delivery Approach;Giving An Impromptu Talk;Develop Your Visual Support;Rehearse Your Speech;Develop Confidence in Your Message and Yourself;Deliver Your Message (1);Deliver Your Message (2);Chapter 4;Preface ;An Introduction To Good Business Writing;Fifteen Ways To Become A Better Business Writer (1);Fifteen Ways To Become A Better Business Writer (2);Strategy And Memo Writing;The Six communication strategies;Quali