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AppleTerminologyList
A
AVL:ApprovedVendorList.ShowswhichvendorsareapprovedtosupplyitemsforaspecificBOM.
ATD:ActualTimeofDeparture
ATA:ActualTimeofArrival
B
BOM:BillofMaterials.Alistingofallthesubassembliesandcomponentsthatgointoaparentassembly.
C
COB:CloseofBusiness.theendofthebusinessday).
CRM:CustomerRelationshipManagement.
orCRU:CustomerReplacementUnit.Usedtorefertoeitheraproductprovidedtoacustomerasareplacementforanonfunctionalproduct,ortotheprocessofreplacingacustomersproduct.Pronunciationnote:CRUispronounced“crew”inspokenconversation.Thistermisforinternaluseonly.Ifyoumustrefertoitwhenspeakingwithcustomers,usetheterm“replacement
or
productreplacement”instead.
CS:CustomerSatisfaction.UsedtodescribeatypeofwarrantyserviceinApplebusinesssystems(suchasSAPandPS8)andincontracts.SeealsoCSCode.
D
DFM:DesignforManufacturing.
DFP:DesignforProcess-ability.
DFS:DesignforService.
DOA:Deadonarrival.DOAreferstoaproductthatfailstofunctionwhenitisfirstturnedon.SeealsoIUFU.Thistermisforinternaluseonly.Ifyoumustrefertoitwhenspeakingwithcustomers,usetheterm“OutoftheBox
Issue”instead.
DOP:DateofPurchase.
DPM:Defectspermillion.Thenumberoffailuresoverthetotalvolumeofunitsbuiltmultipliedbyamillion.
DRI:DirectlyResponsibleIndividual.Thecross-functionalteammemberdesignatedasresponsibleforschedulecommitmentsanddeliverables.
DVT:DevelopmentValidationTest.Thesecondofthreetestsperformedduringahardwareproductdevelopmentcycle,eachofwhichdesignatesaprototypedevelopmentmilestone.SeeEVTandPVT.
E
ECN:EngineeringChangedNotification.
ECO:EngineeringChangedOrder.
ECR:EngineeringChangeRequest.
EDI:ElectronicDataInterchange,thetransferofstructureddatabyagreedmessagestandardsfromcomputertocomputerbyelectronicmeans.
EMEA:Europe,Middle,East,andAfrica.UsedtorefertoApplesregionencompassingEurope,MiddleEastandAfricaandasseeninorganizationtitlessuchasAppleEMEAAppleCareandAppleEMEAServices.
EOL:EndofLife.
EOP:EndofProduction.
EOSS:EndofServiceSupport.Endoftheperiodoftime(either5yearsor7years,dependingongeograp
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