讲义参考说明rm-fo rec010guest check in when room is not ready.pdfVIP

LOCAL STANDARD OPERATING PROCEDURES LSOP No.: RM –FO –FD -010 Effective Nov. 2010 Date: Division: Front Office Revised Date: Section: Reception Prepared by : Jeffrey Yang Approved by: SUBJECT: Check In Room When room is not ready 宾客登记入住时房间没准备好 ________________________________________________________________ OBJECTIVE 目的： In the event that a room is not ready upon a guest’s arrival, an apology must be offered 客人