SixSigma的基本含义-英文版.pptVIP

Normalized Yield Process Process Process Yield = 90% Yield = 95% Yield = 85% Rolled Through Yield = 0.90 x 0.95 x 0.85 = 72.7% Normalized 0,1 1 10 100 0 1 2 3 4 5 6 OVERALL SIGMA PERCENT OF REVENUES In most companies COPQ runs at about 20 to 40 percent of sales. J.M. Juran 1988 Cost Of Poor Quality Traditional Quality Costs Customer Returns Inspection Costs Recalls Waste Rejects Rework Testing Costs 2-3% Cost Of Poor Quality Customer Returns Inspection Costs Recalls Waste Rejects Rework Testing Costs Customer Allowances Incorrectly Completed Sales Order Excess Inventory Incorrect orders s