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bc;;Note: WWW is Worldwide Web Source: Morgan Stanley U.S. Investment Research: Internet Retail, 5/28/97;Note: WWW is Worldwide Web Source: Morgan Stanley U.S. Investment Research: Internet Retail, 5/28/97;Internet User Growth;Internet Penetration;;Industry Value Chain;Industry Value Chain;Industry Value Chain;E-Commerce Growth By Segment(United States);Segment Comparison;Web Business Models;;;Internet ImpactImpact Overview;Impact OverviewCustomer Relationship Management Evolution;Customer Relationship Management Evolution(Benefits of E-Commerce Model);Source: Fortune Magazine; Bai