酒店英语综合教程（第二版）PPT课件Unit 12 Room Service.pptVIP

Unit 12 Room Service Comprehensive Hotel English Unit 12 Room service personnel contribute a lot to the reputation of a hotel. It is a sign of high star-rated hotel. Some luxury hotels provide room service round the clock and guests can take order by telephone. Room service cost is a little higher than the cost of a hotel restaurant, and it is a small profit item in the hotel. Food must be delivered immediately with proper temperature. If a guest’s lunch order arrives an hour late, the guest will become annoyed and lose his temper. Incorrect orders also complicate the system, as it take