酒店英语综合教程（第二版）PPT课件Unit 15 Dealing with Complaints.pptVIP

Unit 15 Dealing with Complaints Comprehensive Hotel English Unit 15 No one enjoys complaints for they seldom bring positive feelings to oneself—especially when one is staying at a hotel. As a matter of fact, no matter how well managed the hotel is, mistakes are made because there are so many customers with so many different needs and opinions. Complaints may highlight the inefficient areas in management. Complaints may create an opportunity to upgrade service and establish good relations between customers and hotels again. So the housekeeping staff should bear in mind that it’s far bett