酒店英语综合教程（第二版）PPT课件Unit 6 Operator.pptVIP

Unit 6 Operator Comprehensive Hotel English Unit 6 Hotel telephone operators are mainly responsible for giving and receiving phone calls for hotel guests. Telephone is not only a means of communication but also an indispensable sales tool. Therefore, telephone manners become very important. As callers only have the tone of an operator’s voice, the way the operator speaks, and how well the operator understands callers’ needs decides whether callers want to further communicate with the hotel, hang up or call some other hotels. Unit 6 Dealing with every phone call quickly, politely and acc